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How To Mark Appointment Status as Invalid Using Triggers

You can update an appointment status based on tags, which may be useful for your business and any automations you run. Here’s a recommended best-practice for updating appointment statuses based on tags, specifically related to the Invalid Status.

Part 1: Set up a tag for invalid appointments.

  • Step 1: Create a tag called “Invalid Appointment”.

Part 2: Create a tag-based trigger.

  • Step 1: Create a new trigger. Under Step 1 in the trigger, set it up like the screenshot above, so that the action will be triggered by the Contact Tag “Invalid Appointment” being added.
  • Step 2: Set the action to be “Update Appointment Status” and choose “Invalid”.
  • Step 3: Make the trigger active and save it, in the top right hand corner and save.

Part 3: Using the Tag and Trigger

Step 1: When you have a contact with an invalid appointment, add the “Invalid Appointment” tag and the trigger will run, updating their appointment status to “Invalid”.

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