In this article, we will explain the workflow action Voicemail, how to add one to a workflow and give an example of what it can be used for

• In this situation, we will act as if we have multiple triggers leading up to this event for the client.

• An SMS was sent out to them, and after that, there was a Call, now we want to add a Voicemail for the last attempt. (seen below)

• First, start by selecting the “+” button

• This will pop up a menu selection on the right-hand side of the screen

• Scroll down until you see the “External Communications” collum 
• Select “Voicemail”

• You now have to ability to add pre-recorded voicemails to the contact

NOTE: Voicemail drops work approximately 70% of the time. They are a workaround solution to expedite leaving voicemails. Phone carriers don’t generally like the concept so this is a phone carrier ‘trick’ and a workaround.

• Please Note: if your voicemail is not working: go tohttps://online-audio-converter.com/and upload the voicemail file. Otherwise, you can create a new file herehttps://www.rev.com/onlinevoicerecorder

• Select the green “Upload File” button and choose the pre-recorded file
• Please make sure you click the “Save Action” button before you close the voicemail tab